We should close the question immediately and post a comment asking for more detailsexplaining how the user can get it reopened.
While a close may seem drastic, consider it to be more of a "probation" period instead of a permanent action. This helps in a couple of ways:
- Requires the OP to edit the question to be answerable
- If they do, mods/community can reopen question easily
- If they don't, question is already closed
- Community does not waste time with unanswerable questions
Also very important is including a detailed comment explaining what is required from the user. For exampleExplain the following:
@username: I'm not sure what you're asking here. Can you please add more information so that we can give you a better answer? You can edit your question and then flag for a mod to re-open.
- More information is required to answer the question
- That the user needs to edit the question
- How to get the question reopened
You can also link toSee the "Question needs more information" in our How to Ask pagecomment template.