We have an annoying recurring problem that I believe compels the level of our response options at this community down.
Amazingly often, in fact every day I see new questions that omits many details that make it difficult for us to give a good answer.
When I see a question that excludes; the version of SharePoint, code samples, things they have already tried themselves, etc. I more often than not ignore these questions.
And the fact that these questions are still left unanswered several days later confirms that many others ignore them as well.
We can't be bothered to ask for more details even though some of us do once in a while. But it's exhausting.
We have this wonderful info box to the right when you are about to ask a question:
But I often get the impression that some users don't notice it's there.
There are so many questions that sounds something like
"I'm new to SharePoint. I want to
<insert vague impossible to identify issue here>. PLease help quickly. thanks!!!"
Can we somehow move this wonderful info box on the right somewhere more eye-catchy and highlight the necessity for inclusion of details and code samples to the users problem? Perhaps have an example they can look at to get inspiration.
I just feel like so many questions that are answerable get left unanswered because the user who wrote the question don't know how to write a proper question.
It's been a month since I asked this question and have gotten feedback from some of you, much appreciated!
Based on the feedback I've taken the liberty to make a mockup of how I imagine the Question form could be improved and why.
I think the placeholder in the title field is good to have, but I think we can do better than "What's your SharePoint question? Be specific".
Many ask the same question because many run into the same problems, and even though a list of suggestions of other questions asked are shown after typing in a title, I still think it is important to point out that there is a search feature on the site that they should try.
As mentioned in one of the answers, some users don't even notice the helper box we have on the right side. So why not move it into the question body field as a placeholder and add some additional pointers on what to include and how they can write a good question.
As an extension of point 3. New users don't know how to format their question. Moderators spend a lot of time editing questions to improve code formatting, therefor I think a little pointer to the right side box for formatting help is in place.
Tags. Tags are how we distinguish 2013 from 2010. CSOM from JSOM.
As pointed out in this answer novice users don't know what tags are available. In my suggestion I've added some helping text underneath the Tag field to encourage users to explore tags and use the ones that apply to their question, including the version of SharePoint they're using.