I am making available on my site a set of free SharePoint solutions.
Currently, people who have issues contact me by e-mail. This is not the most convenient, and I am considering starting a forum.
I see two options that both have pros and cons:
- Create the forum directly on my site
- Tell people to post their questions on an existing forum like SharePoint StackExchange.
The issue with option 2 is that it might pollute the forum, as the questions will be irrelevant to users who don't use my solutions. On the other hand, my solutions are free, so they could get them anytime. And I see that some people already do this without telling me.
My issue is similar to Marc Anderson's SPServices. Marc monitors discussions on Codeplex, but it is so specific that I seldom go there. At the same time, many users of SPServices directly post their questions on SharePoint StackExchange.
I'd be interested to hear other opinions on this. I think it is a sensitive issue as it is easy to cross the line between community services and advertising.